Redhat Hiring For the Post Associate Software Maintence Engineer at Pune
Company Name: Redhat
Job ID:42851
Education Limits: B.E/B.Tech/M.E/M.Tech
Experience: Freshers
Job Role: Associate Software Maintence Engineer
Job Place:Pune
About Company:
At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-performing technologies that solve business problems. We’re a billion dollar S&P 500 company offering solutions from Linux to middleware, storage to cloud, together with award-winning global customer support, consulting, and implementation services.
Job Responsibilities:
- Troubleshoot and resolve complex customer problems within core Linux development tools including C, C++, and Java (Hadoop)
- Record customer interactions including investigation, troubleshooting, and resolution of issues
- Work closely with Red Hat's production support engineers, technical account managers, and development engineering
- Demonstrate considerable judgement in selecting methods and techniques
- Manage workload to ensure all customer issues are handled and resolved in a timely manner
- Assist in the development of comprehensive and reusable self-service solutions for future incidents
- Assist in patch development (simple cases) and write debug patches
Skills:
- Ability to read and understand programming code
- Ability to follow documented processes, including KCS and SBR
- Good understanding of open source, GPL, Bugzilla, and upstream development
- Ability to work closely with others, and share your opinions and ideas in a respectful manner
- Capability to remain courteous and professional at all times
- Ability to disseminate knowledge to junior members of the team
- Proactive and passionate about your work
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