Tata Communication Hiring Post Customer Service Executives at Pune

Tata Communication Hiring Post Customer Service Executives at Pune

Company Name: Tata Communication

Education Qualification: B.E/B.Tech

Job Position: Customer Service Executive

Job Place: Pune

Last Date To Apply: -

Experience Level: 1- 3 years

Eligible Criteria:

• Excellent listening skills and very good communication skills  
•         Good customer handling capabilities  
•   Good interpersonal skills  
•   Able to work under pressure and shifts  
•   Good Analytical Skills  
•   Very good aptitude for problem solving

Job Details:

•                 Customer Front Line for Trouble Reporting  
•   Trouble Ticket Assignment to different technical teams  
•   Escalation Management  
•          First & Second Troubleshooting for Voice Complaints  
•   First Level Troubleshooting for IP/Transposrt Layer Issues  
•   Remote Hands Support & Coordination of Requests for Colo Services  
•   IP & VoIP Post Implementation Service Modifications  
•                 MPLS Basic Troubeshooting and Fault isolation

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